Shipping policy

Thank you for shopping with Elevique. We are committed to delivering your orders safely and as quickly as possible. Please review our Shipping Policy below for details about shipping methods, delivery timelines, and related information.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on:

  • Sundays
  • Public holidays
  • National holidays in India

During high-demand periods, sales events, or holidays, processing times may be slightly delayed.

Once your order has been processed and shipped, you will receive a confirmation email or message with tracking details.

2. Shipping Methods Available

We work with trusted courier and logistics partners to ensure reliable delivery.

Shipping methods may include:

  • Standard Shipping
  • Cash on Delivery (COD) for eligible locations

Available shipping options will be displayed during checkout depending on your location.

3. Delivery Timeframes

Estimated delivery times:

Within India

  • Standard Shipping: 3–7 business days
  • Remote areas: 5–10 business days

4. Shipping Costs

Shipping charges are calculated at checkout based on:

  • Delivery location
  • Order weight and size
  • Selected shipping method

We may also offer:

  • Free shipping promotions
  • Discounted shipping offers
  • COD charges where applicable

Any applicable shipping fees will be clearly displayed before payment confirmation.

5. Tracking Information

Once your order is shipped, you will receive:

  • A shipping confirmation email or message
  • Tracking number
  • Courier partner details

Tracking updates may take up to 24–48 hours to appear after shipment dispatch.

Customers can use the provided tracking number to monitor delivery status directly through the courier’s website.

6. Delivery Delays and Issues

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to:

  • High order volumes
  • Weather conditions
  • Courier service disruptions
  • Incorrect shipping information
  • Customs procedures for international orders

If your package is delayed, lost, or marked as delivered but not received, please contact our support team and we will do our best to assist you.

We are not responsible for delays caused by circumstances beyond our control.

7. Incorrect Address Information

Customers are responsible for providing accurate shipping details during checkout.

If incorrect or incomplete information is provided:

  • Delivery delays may occur
  • Additional shipping charges may apply
  • Orders may be returned or canceled

We are not responsible for orders delivered to incorrectly provided addresses.

8. Damaged or Missing Packages

If your order arrives damaged or incomplete:

  • Contact us within 24 hours of delivery
  • Provide photos of the package and products received

We will review the issue and work toward an appropriate resolution.

9. Contact Information

For shipping-related questions or support, please contact us:

Store Name: [Your Store Name]
Email: [Your Email Address]